Shipping Information

Shipping is done using YODEL. The shipping time is stated at checkout.

Deliveries can be made at any point from 8am to 8pm, Monday to Saturday. Your selected shipping service comes with three delivery attempts. It is up to yourself to be available for delivery or contact the courier with a safe place or suitable neighbour. You will receive tracking upon dispatch and can do this via that information.

Yodel DO NOT accept claims for parcels left in Safe Places, by selecting Standard delivery, this does allow your parcel to be left in a safe place/ a reasonable neighbouring property (this is up to the discretion of your delivery driver) if you do not make yourself available for the delivery and by doing so you are taking responsibility for parcels left in "Safe Places". If you do not wish to receive your parcel to a Safe Place we strongly recommend choosing Express as your shipping option. We also recommend downloading and using the Yodel App as this will allow you to pass on preferences to Yodel such as a suitable neighbour. We can not make these requests on your behalf.

Claims will not be accepted for parcels left in Safe Places with Picture Proof Of Delivery provided.

Further to this, please read an extract of Yodel's terms and conditions which relate to the above.

"9.2 We shall not be liable for missing Parcels where:

in accordance with Clause 5.2, We have delivered the Parcel to the Authorised Location; or

in accordance with Clause 5.3, We have delivered the Parcel to the Relevant Delivery Point or have left the Parcel in a safe place or at alternative address close to the Relevant Delivery Point and have left details at the Relevant Delivery Point of where We have left the Parcel."

Please refer to the below link for further information on shipping in regards to Consumer Law.

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/#:~:text=Check%20the%20delivery%20address%20you,a%20refund%20in%20some%20circumstances.

Please refer to the following excerpt from the link above:

"Your item was delivered by a courier

Check your terms and conditions or account details - they might include other places for delivery, like your porch or a neighbour’s house. If you agreed to them, it’s not the seller’s responsibility if your order has gone missing.

If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item..."

For clarification, the standard shipping allows delivery to a safe place and by selecting this option you AGREE to the safe place being used. This is in reference to paragraph 1 from the above excerpt.

Express shipping should require a signature, unless you specify to the customer that this is not required. If you specify this to the courier it becomes your responsibility if left in a safe place. If you do not and it is left in a safe place then paragraph 2 is relevant. In this circumstance, we will raise your issue with the courier and take it from there.

When returning items, we do not provide return shipping and the costs incurred to us to deliver your items are none refundable. In the event that a parcel is returned to us because the customer did not accept delivery the customer is liable for the delivery costs and the return costs.

When disputing a delivery, you have 24 hours since the delivery attempt to dispute.

If the item is damaged, defective etc. you have 48 hours from delivery to report this.

Failure to adhere to these time frames will result in your claim being denied.

Orders can not be cancelled once the shipment has been booked in. As soon as the shipping process starts orders can no longer be cancelled. You may contact us about returning these items but the delivery costs and returns costs would be none refundable.