Returns and Refunds
Returns
Our policy lasts 14 days, we must be informed within 14 days of you receiving the goods and the goods must be returned before 28 days have passed (since receipt of goods). If more than 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange regardless of the issue.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In addition to this, we maintain the right to charge a discretionary restocking fee of 5%.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jcs.toiletries@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. (Even if you brought the product with free shipping the cost of shipping, fees and handling that we have incurred you will still be liable for).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
Our subscriptions come with a minimum term of four payments. If you have selected monthly deliveries, the minimum term is months, bi-monthly deliveries are 8 months and so on and so forth. Subscriptions can not be cancelled until the minimum term is complete.
See our returns policy for more details on returns and refunds.